The risks
- The content of your recorded call could contain confidential information (for example, security questions) which could potentially be used to commit crimes including fraud, identity theft and/or impersonation.
- Your call could cost considerably more via the call recording service, than it would to contact the organisation directly.
- You may think you are calling the organisation direct because the number appears high up in search engine results.
- The recording of your call may take up to 30 days for you to access – a long time if you are trying to recall the conversation or settle a dispute.
- The recording of your call may not be available at all.
- You could be using an unregulated service.
Avoiding issues
- Do not assume that an organisation’s contact phone number you find from a search engine is the correct one, even if you are in a hurry to get through.
- Always contact your bank or other organisation via the number on the their website or correspondence you know to be authentic.You will also find your bank’s number on the back of your bank card.
- If you are using a mobile phone, you can easily get your bank’s phone number from your bank’s mobile banking app.
- Err on the side of caution when clicking on a phone number which pops up from using a search engine, as there is a chance it may be one of these call recording services or a completely fraudulent number.
Additional information
The Ofcom website gives additional information about the recording of phone calls.
Report it
If you are the victim of actual or alleged fraud, report it immediately to Action Fraud, the UK’s national fraud reporting centre, by calling 0300 123 20 40 or by visiting www.actionfraud.police.uk. If you are in Scotland, contact Police Scotland on 101.
