When online banking accounts are taken over illegally, it is normally as a result of phishing, spyware or malware scams. This is a form of internet crime or computer crime. Fraud has been committed when money has been lost.
If you think you have been a victim of fraud:
Report it to Action Fraud, the UK’s national fraud reporting centre by calling 0300 123 20 40 or by visitng www.actionfraud.police.uk